For all ticket-related questions or issues, please contact our ticketing provider Weeztix directly:
support@weeztix.com
This includes:
WHOLE works with sealed digital tickets via Weeztix to ensure a secure process and prevent fraud or unfair resale.
Your ticket will be unsealed and available for download literally right before the festival. Exact timing will be shared closer to the event.
No. There are no ticket sales on site.
You must arrive with a valid pre-purchased ticket or guest list registration.
Unfortunately not. All ticket sales are final.
Like most large-scale festivals, ticket sales directly fund the production of the event — including infrastructure, staffing, and artist fees — which are committed many months in advance. For this reason, refunds are not possible once tickets are purchased.
Yes. For 2026, WHOLE works with Tixel as our official ticket resale partner.
Resale via Tixel is designed to be fair, transparent, and non-speculative. Tickets can be resold at a fixed price set by WHOLE, aligned with our regular ticket pricing at the time resale opens. This approach helps prevent price gouging, discourages profiteering, and keeps resale accessible to the wider community.
Using Tixel means:
Resale via Tixel is the only officially supported resale method. We strongly discourage buying or selling tickets via social media, DMs, or unofficial platforms, as we cannot support those tickets at the gate.
Ticket resale will open no later than June 2026.
Please only buy resale tickets via our trusted partner Tixel, or directly from someone you personally know and trust.
As WHOLE has grown, we’ve seen an increase in fraudulent resale attempts on social media. Unfortunately, tickets purchased from unknown or unverified sellers cannot be supported at the gate.
Yes. WHOLE operates a cashless payment system for food, drinks, and most on-site services.
Please note that some designers at the design market may use their own tap-to-pay, PayPal, or cash systems.
More detailed information about setup, top-ups, and 2026 specifics will be shared soon.
At the end of the festival, you must initiate the refund process yourself through our cashless portal to get your remaining balance back. The refunds are not processed automatically. You must initiate the process.
If you still have an outstanding balance from 2025 and need assistance with a late refund, please write to:
cashless@wholefestival.com
We aim to make WHOLE as accessible as possible, while being transparent about the site’s limitations.
Accessible camping is located in the main campground and includes barrier-free toilets and showers, as well as close proximity to wheelchair-accessible shuttle stops. The on-site festival shuttle runs most of the weekend and is wheelchair accessible.
That said, WHOLE takes place on a former industrial site with uneven terrain. Some areas — especially sandy beaches, natural lakeshores, and certain paths on the peninsula (stage area) — are not fully wheelchair accessible. Accessibility can also vary depending on weather and ground conditions.
Please also note that Ferropolis does not allow assistance dogs or any animals on-site, due to high sound levels and overall site regulations.
Yes. The free on-site festival shuttle runs all weekend, is wheelchair accessible, and stops near the Fußgängerbrücke (Footbridge), close to accessible camping, Glamping, and Utopia Camp.
Bassliner shuttle routes from Dessau and Gräfenhainichen are wheelchair accessible.
For all other routes, foldable wheelchairs can usually be placed in the luggage compartment, depending on space availability. We recommend contacting Bassliner Support before booking to confirm arrangements.Email: buero@bassliner.org
If you have a disability card and have purchased a ticket, you’re welcome to write to us — we’re happy to extend one free companion pass to your accompanying person to help you out.
For any accessibility-related questions or specific needs, please contact:
access@wholefestival.com
Reaching out by June is especially helpful, as it gives us enough time to prepare and accommodate you as best as possible.
Yes. WHOLE is strictly 18+.
A valid government-issued ID is required. No children are allowed.
No, Ferropolis does not allow this. Animals are not permitted on site.
Yes. WHOLE takes place rain or shine.
No refunds will be issued due to weather conditions. Please plan accordingly.
If you find an item, please bring it to one of the Info Points (Peninsula & Camping).
If you’ve lost something, check with the Info Points first.
By law, all personal items of value must be handed over to the local lost and found office in Gräfenhainichen:
Email: fundbuero@graefenhainichen.de
Everything else (e.g. caps, costume jewelry, sunglasses) will be stored at the Ferropolis lost and found:
info@ferropolis.de
Sorry — we cannot bring items back to Berlin.
Yes. You’re welcome to bring your own food to WHOLE. We ask that you leave full blown meal setups for the campsite and only bring snacks to the peninsula.
Please note that glass containers are not permitted anywhere on site.
Yes. WHOLE works with a variety of food vendors to provide both vegan and gluten free options.If you have a strict medical diet or severe allergies, we recommend planning ahead and bringing some of your own essential supplies to ensure you're fully covered and comfortable throughout the weekend.
More details about food vendors will be shared closer to the event.
Last answer
Volunteer opportunities for WHOLE 2026 will be announced soon.
All details will be clearly communicated via our website, social media, and Telegram channel once ready.
Thank you so much for your understanding while we prepare.
The bulk of our program is curated internally, and bookings are currently not open at this time.
You’re welcome to submit your information (DJ, performance, workshop, stage design, food stand, or other creative practice) via our form for future consideration. This form functions as a central funnel for the many creative people who reach out to WHOLE in different ways.Submit here
Due to the high volume of submissions, we’re not able to respond to every submission individually.
Please note: this funnel is not for Solidarity Program applications, Community Tickets, volunteering, Awareness roles, or other employment opportunities. Those are announced separately via our website, official social media, and Telegram channel.
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