Cashless
Cashless
WHOLE Festival 2026 Cashless for a smoother festival experience!
We decided to go again cashless to reduce the time spent in queues and to remove the hassle of carrying wallets or worrying about losing cash or cards.
Your personal info stays private and will not be shared with third parties.
No cash or credit cards—only quick, easy digital payments. We suggest getting ahead of the game and loading your balance before you arrive. This also means you can manage your account yourself from your phone while on-site. For those worried about not having a bank account or credit card, don’t stress! You can bring cash to load up on-site, too! When you arrive at the main entrance, swipe your ticket for a festival wristband with RFID chip. The chip is your digital wallet for the event.
You can pay either by tapping your festival wristband (after loading funds onto it) or by using a contactless bank card, Apple Pay, or Google Pay at participating bars and food vendors.
Get Ahead of the Game
Load your balance before you arrive & skip the wait at top-up stations on-site! Set up your cashless account via the link before the event. It’s quick, easy, and free (when you activate your chip after the festival start July 17, 10AM there will be an activation fee of 1,50€). Just enter your ticket's Cashless Identifier, choose the amount, and pay. When you arrive, you’ll get a wristband with a chip, and you’re good to go without waiting at a top-up station! This is also the easiest way to get your refund after the festival.
Start Topping Up Now!
How It Works
- Load Up Your Chip: You can load money onto the chip before or during the festival, making payments a breeze.
- Track Your Spending: Keep an eye on all your transactions and spending in real-time.
- Get Your Refund: Any leftover balance? No worries! Log into your cashless account. Click "Withdraw" under "Transactions" to request a refund.
Create your account:
- •Go to your confirmation email and click Download Tickets
- •You will be forwarded to the Order Status Page.
- •If you haven't done yet, please personalise your tickets.
- •Once the personalization is complete, click the downward-facing arrow to open your ticket details. Look for the Cashless Identifier.
- •Click here to go to the cashless widget
- •Enter your email and click "Continue."
- •Fill in your details and create a password.
- •Add the Cashless Identifier in the “Chip ID” field and click Continue.
- •Accept the Terms and Conditions and click "Submit."
- •Choose your top-up amount (e.g., €100.00) and click "Top Up."
- •Select a payment method and click "Pay."
- •Note: A €1.80 fee applies for PayPal.
Your balance is linked to your wristband at the entrance. If you've already topped up, you're ready to go!
Exceptions
Trash Deposit: You still need to bring €10 CASH for the trash deposit, which is due upon entry.
The Design Market will not be a part of the cashless system. The form of payment depends on the individual vendors. You can use cash, credit, or debit cards here. Wholistic Massage will also not be a part of the cashless system, but they will take cash & Paypal.
Wristband Troubles?
Lost or faulty wristband? We’ve got you covered at two info points: one at the peninsula entrance and one at the main entrance of guest camping. If registered online, we can block your old chip and transfer your balance to a new one. If not, bring your festival ticket for identification.
Top-Up Options
Before the Event:
Online Account Setup: The easiest way! Use your credit card (PayPal incurs a small fee). Enter your ticket barcode, choose the amount, and pay. At the festival, you'll get a wristband with your preloaded balance.
During the Event:
- •Top-Up Stations: If you didn’t register online, no problem! Get your wristband at the entrance and load it at one of two top-up stations at the main entrance at the entrance to the peninsula.
- •Online Top-Up: Scan the QR code on your wristband with your phone, enter the amount and payment method, and boom—you're topped up! Ensure your phone has internet access.
Important Tips
- •Minimum top-up amount is €30.
- •Maximum top-up is €250.00 (you can top up to €250 as often as you like).
- •Accepted top-up methods: Visa, Mastercard, debit cards, Apple Pay, Google Pay, and PayPal (online only). You can also top up your wristband with cash at both Info Points (Peninsula and Campground).
- •Please note: You can pay either by tapping your festival wristband (after loading funds onto it) or by using a contactless bank card, Apple Pay, or Google Pay at participating bars and food vendors. Paying with your wristband is generally the quickest option.
- •Some banks might have security limits. Therefore, we recommend bringing your physical bank card and PIN. For Apple Pay (regardless of the card), a maximum of €60 can be loaded per transaction. However, multiple €60 transactions are allowed.
- •Check your balance at any bar or food vendor, on your phone (if you’ve registered your account), or at one of the top-up stations.
- •Pro tip: Take a picture of the chip code on the back of your wristband in case it gets lost.
Refunds
You can get a refund for any leftover balance through your cashless account shortly after the festival. Refunds for leftover balance start from July 21, 2026. You can request refunds after the event via your account. You’ve got until September 15, 23:59 2026 to claim your money back directly via the account. After that you need to contact cashless@wholefestival.com for any refunds. Keep your chip until you get your refund!!! You will need it to get a refund.
Log into your cashless account. Click "Withdraw" under "Transactions" to request a refund.
Refunds take about 2 weeks.
Note: If you topped up before selling your ticket via Tixel, please reach out to cashless@wholefestival.com
Data & Security
Transactions are recorded, but your personal info stays private.
We follow all GDPR rules and don’t share your data with partners or sponsors.
Tracking: No GPS tracking.
Find the AGBS here in English and German: